Cleanliness Policy
housekeeper holding folded towels

What To Expect During Your Visit

At Pacifica Hotels, the health and safety of our guests and team members is our primary concern. We have crafted a suite of measures and processes dedicated to ensuring the cleanliness of our hotels and the safety of our community. Pacifica’s Pure Stay program is crafted to reassure all that health and safety are foremost in our hearts and minds.

CHLA Clean + Certified: Our Hotel is Clean + Safe Certified by the California Hotel & Lodging Association.

Hotel Features
woman carrying white towels

Deep-Cleaning and Sanitizing Process

  • Hand sanitizing stations located throughout the hotels in high-touch areas including, but not limited to entrances, exits, elevator landings, lobbies, restaurant entrances, meeting spaces, pools, spas and exercise areas.
  • Utilization of sanitized guest room key cards and/or digital key cards.
person making a bed

Guest Rooms

  • Stringent cleaning and sanitizing protocols will be used to clean guest rooms
  • thorough disinfection efforts and heightened focus on high-touch areas including, but not limited to television remote controls, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches.
person filling out checklist

Contactless Check-Out

  • Contactless check-out now available via text message.